Shell® Fuel Rewards® Program Terms and Conditions

Revised as of May 26, 2026 (the “Revision Date”)

New Terms and Conditions and Effective Date

Effective as of April 28, 2025 (the “Effective Date”):

(A) the Shell Fuel Rewards program, also known as the Shell Fuel Rewards Network® program ("Shell Fuel Rewards Program") is owned and operated by Equilon Enterprises LLC d/b/a Shell Oil Products US and/or its affiliates ("Shell", "us", "our", "we");

(B) These Shell Fuel Rewards program Terms and Conditions and any additional terms and conditions that are established and required by Shell and applicable to certain programs or offers in which you may elect to participate as part of the Shell Fuel Rewards program ("Terms and Conditions"). These Terms and Conditions govern the terms and conditions on which an individual ("you") may participate in the Shell Fuel Rewards program from and after the Effective Date. Your continued participation in Shell Fuel Rewards program from and after the Effective Date and any Revision Date shall constitute your acceptance of these Terms and Conditions. The Shell Fuel Rewards program is also subject to the applicable Shell Fuel Rewards Program Privacy Policy and Shell US Privacy Notice, which are further described in Section 13 below and linked in the footer of the Shell Fuel Rewards.

PRIOR TO THE EFFECTIVE DATE, THE SHELL FUEL REWARDS PROGRAM WAS OWNED AND OPERATED BY EXCENTUS CORPORATION (“Excentus”), AND THE TERMS AND CONDITIONS THAT GOVERN YOUR PARTICIPATION IN THE SHELL FUEL REWARDS PROGRAM PRIOR TO THE EFFECTIVE DATE (INCLUDING, WITHOUT LIMITATION, ALL SHELL FUEL REWARDS TRANSACTIONS, AND ANY AND ALL CLAIMS ARISING OUT OF YOUR MEMBERSHIP IN THE SHELL FUEL REWARDS PROGRAM PRIOR TO THE EFFECTIVE DATE) CONTINUE TO BE GOVERNED BY THE TERMS AND CONDITIONS (AND RELATED FORMER SHELL FUEL REWARDS PROGRAM PRIVACY POLICY) BETWEEN YOU AND EXCENTUS WHICH MAY BE FOUND HERE:

https://www.fuelrewards.com/fuelrewards/terms-archive

https://www.fuelrewards.com/fuelrewards/terms-spanish-archive

https://www.fuelrewards.com/fuelrewards/privacy-policy-archive

https://www.fuelrewards.com/fuelrewards/privacy-policy-spanish-archive

2. Overview of Shell Fuel Rewards Program and Shell Fuel Rewards Sites

In connection with the Shell Fuel Rewards program, Shell operates the website, shell.us/fuelrewards, and certain mobile applications and mobile websites that may be used in connection with the Shell Fuel Rewards program (including the Shell Fuel Rewards Mobile Application and the Shell Fuel, Charge, and More Mobile Application and any successor mobile applications), and Shell processes transactions entered via point of sale equipment at Shell branded stations in connection with the Shell Fuel Rewards program (collectively, the website, mobile applications and mobile websites, and the point of sale transactions, shall be referred to as the "Shell Fuel Rewards Sites"). Before enrolling in the Shell Fuel Rewards program, using the Shell Fuel Rewards Sites, and/or obtaining goods or services through Shell Fuel Rewards Sites you should review these Terms and Conditions. If you do not consent to these Terms and Conditions, please do not access, browse, use the Shell Fuel Rewards Sites, participate in the Shell Fuel Rewards program, obtain goods or services offered through the Shell Fuel Rewards Program or the Shell Fuel Rewards Sites, or provide information to us.

By enrolling in the Shell Fuel Rewards program, you may also access the Shell Application (“Shell App”) by using the same credentials associated with your Shell Fuel Rewards account. Access to the Shell App requires downloading the app to a compatible device. Use of the Shell App constitutes acceptance of its applicable terms and conditions, and privacy notice which are available at: https://www.shell.us/terms-of-use/app.html and https://www.shell.com/privacy/b2c-notice.html.

Please review any additional terms and conditions that are provided by participating retailers, online merchants, manufacturers, restaurants, bars, clubs, the administrator of the Dining program, and other participants who issue and/or fund Rewards ("Issuing Participants") and participating fuel stations who redeem Rewards ("Redeeming Participants") in the Shell Fuel Rewards Program ("Additional Terms and Conditions"). Subject to and without limiting the terms and conditions hereunder, you agree to comply with such Additional Terms and Conditions, and your participation in and use of the Shell Fuel Rewards Program is subject to such Additional Terms and Conditions. The Additional Terms and Conditions for Issuing Participants can be obtained through one or more of the following means: by visiting the Issuing Participant's website; by calling the telephone number found at the Issuing Participant's website; by visiting the customer support counter at the participating retail location; or by contacting the Issuing Participant's customer support department. The Additional Terms and Conditions for participation in the Dining program can be found at Shell® Fuel Rewards® Program Dining Terms & Conditions | Shell USA, Inc. The Dining program is owned and operated by Rewards Network Establishment Services Inc. and its affiliates, and such program is being made available by Shell as part of the Shell Fuel Rewards program pursuant to an agreement with PDI Technologies Inc. and/or its affiliates (collectively, “PDI”). Shell and participating Shell-branded stations (whether owned and operated by Shell or its affiliates or by independent wholesalers or retailers) may also participate in the Shell Fuel Rewards program as Issuing Participants and/or Redeeming Participants.

3. Changes to Terms and Conditions

We reserve the right to update or make changes to these Terms and Conditions from time to time in our sole discretion, which changes we may provide you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on Shell Fuel Rewards Sites and/or emailing a copy to your email address on file with us. You can determine when these Terms and Conditions were last revised by referring to the Last Updated legend at the top of these Terms and Conditions. Your access to or use of the Shell Fuel Rewards program or Shell Fuel Rewards Sites following changes to these Terms and Conditions will constitute your acceptance of those changes. Notwithstanding the foregoing, any further changes to these Terms and Conditions (after the Effective Date) between you and Shell shall not apply to any dispute between you and Shell arising prior to the date on which Shell posted the revised version of these Terms and Conditions incorporating such changes.

4. Participation in the Shell Fuel Rewards Program

When you enroll in the Shell Fuel Rewards Program as a member ("Member") you can earn rewards as further described in Section 7, Earning Rewards ("Rewards"). You may redeem the Rewards as further described in Section 9, Redemption of Rewards. To enroll, you must meet the terms for participation established by us to obtain a Shell Fuel Rewards program card ("Shell Fuel Rewards Card") or authorized alternate identification number ("Alt ID") or the terms established by an Issuing Participant to obtain an Issuing Participant card ("Participant Card"), which Participant Card may be offered by Issuing Participants, and other participating retailers.

5. Shell Fuel Rewards Enrollment at Shell branded stations.

If you started the Shell Fuel Rewards enrollment process by entering only your phone number on the PIN pad or pump at a Shell branded station, but you did not complete the enrollment process, you are eligible only to receive a temporary $0.05/gallon offer. You can continue receiving temporary fuel savings until you complete registration, however you must first select Rewards / Shell Fuel Rewards / Alt ID at the pin pad and enter 37 before your phone number ("Trial Offer"). You are not eligible for any additional opportunities to earn or redeem Rewards until you fully register through one of the Shell Fuel Rewards Sites. The Trial Offer is a limited time offer and may be discontinued, changed or updated at any time, at our sole discretion.

6. Your Account

Once your Shell Fuel Rewards Card, Alt ID or Participant Card is activated in the Shell App and you have provided us with a valid e-mail address, we will establish an account in your name ("Account"). We only allow personal Accounts and not corporate accounts. We may refuse to grant to you, and you may not use, a username (or e-mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You agree to provide us with, and keep up-to-date, accurate, truthful and complete account information (including, but not limited to your e-mail address).

You may only collect Rewards in one Account. Your Account and any Rewards earned are for your sole personal use and may not be used for a corporate or commercial account or multiple persons on such an account. Your Account is non-transferable and may not be sold, combined or otherwise shared with another person, except as provided in this paragraph. If you violate these Terms and Conditions, commit fraud or falsify information in connection with your use of the Shell Fuel Rewards program or the Shell Fuel Rewards Sites, or take any other act which we feel is detrimental to Shell or the Shell Fuel Rewards program in our sole discretion, we may terminate your Account, and you will forfeit any pending, current or future Rewards. You may elect to close your Account at any time by notifying Member Support Helpdesk. Upon closure of your Account, any rights to redeem Rewards from that Account are lost.

In using the Shell Fuel Rewards Sites, participating in the Shell Fuel Rewards program, or using the services offered through the Shell Fuel Rewards program or Shell Fuel Rewards Sites, including but not limited to contacting the Member Support Helpdesk, you will not communicate in any way that is threatening, harassing, degrading, hateful, intimidating, obscene, or indecent, that otherwise fails to respect the rights or dignity of others, or that is otherwise objectionable. We may suspend or terminate your account at any time and without prior notice or liability to you or any other person if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. Upon any such suspension or termination, your right to use the Shell Fuel Rewards Sites, participate in the Shell Fuel Rewards Program, or use the services offered through the Shell Fuel Rewards program or Shell Fuel Rewards Sites will immediately cease, and we may, without liability to you or any third party, immediately deactivate or delete your username, password, and account, and all associated materials, without any obligation to provide any further access to such materials.

7. Earning Rewards

You can earn Rewards in the Shell Fuel Rewards program in many ways including but not limited to the following:

• Rewards may be earned by purchasing qualified products and services at participating Shell Fuel Rewards program retail locations and participating Shell branded stations.
• Rewards may be earned by purchasing qualified products or services and entering a Shell Fuel Rewards program Rewards Code obtained through the purchase of such qualified products on the Shell Fuel Rewards Sites.
• Rewards may be earned by making certain purchases through card-link enabled offers by using an eligible MasterCard International Incorporated ("MasterCard"), Visa U.S.A. Inc. ("Visa"), or American Express Company ("American Express") payment card that you have linked to your Account ("Registered MasterCard", "Registered Visa", or "Registered American Express" respectively; also referred to herein as "Registered Payment Card"). "Registered MasterCard" will also include a Shell | Shell Fuel Rewards MasterCard®. To unlink a Registered Payment Card, visit the Rewards & Dining page in the Shell App and select the "Remove" button in the top right corner of the applicable Registered Payment Card.
• Rewards may be earned by making certain purchases at restaurants, bars and clubs participating in Dining powered by Rewards Network Establishment Services Inc. and its affiliates by using a Registered Payment Card. For specific terms and conditions on the use of your payment cards and earning Rewards in connection with the Dining program, Shell® Fuel Rewards® Program Dining Terms & Conditions | Shell USA, Inc. To opt out of the Dining program, visit Rewards & Dining page in the Shell App.
•  Rewards may be earned by using a Link & Save™ (as defined in Section 9) enabled payment card to purchase qualified products at participating Shell Fuel Rewards Program retail locations. To disable the Link & Save feature for a Registered Payment Card, visit the Rewards & Dining page and deselect the "Link & Save™" toggle within the Registered Payment Card.
• Rewards may be earned by using the Shell Mobile Application to facilitate mobile payment at participating Shell branded stations. Additional Terms and Conditions applicable to the Shell Mobile Application are contained within the Shell Mobile Application and also available at https://www.shell.us/terms-of-use/app.html.
• Rewards may be earned through participating in certain sweepstakes, contests or promotions or taking certain actions.

Our Shell Fuel Rewards Program entitles you to earn Rewards only from Issuing Participants in the United States and payment cards issued in the United States. Specific offers, terms and conditions and expiration details for how to earn Rewards are described at https://www.shell.us/rewards-and-savings/fuel-rewards.html or in material provided in connection with a promotion or offer.

In order to be eligible to earn Rewards, you must identify yourself as a Member by presenting your Shell Fuel Rewards Card, Alt ID, Participant Card, Registered Payment Card, Link & Save™ enabled payment card or required information regarding your membership in the Shell Fuel Rewards program, as applicable, when dealing with Issuing Participants. In order to be eligible to earn Rewards, you must present a Registered Payment Card when paying for purchases at restaurants, bars and clubs participating in Dining and when paying for purchases made through other card-link-enabled offers. In order to be eligible to earn rewards with a Registered Payment Card, (i) you must present your card or account number to the participating merchant, and (ii) your account must be open and in good standing (i.e., not in default). In order to be eligible to earn Rewards through a Shell Fuel Rewards Program Rewards Code, you must enter the Shell Fuel Rewards Program Rewards Code in the Shell App in the More Menu. Shell Fuel Rewards Program Rewards Codes are void if (a) not obtained in accordance with these Terms and Conditions and any Additional Terms and Conditions, and through legitimate channels, (b) any part of a Shell Fuel Rewards Program Rewards Code or the packaging on which it is printed is counterfeit, altered, defective, tampered with or irregular in any way, or (c) obtained as the result of a sale or transfer which Shell or the Issuing Participant determines, in its sole discretion, is in violation of these Terms and Conditions, any additional Terms and Conditions, or the objectives of the applicable promotion or offer.

To participate in card-link enabled offers, Shell needs to access your transaction related information ("Transaction Information") from third-party card issuers, networks, providers, platforms, processors, or transaction facilitators or point-of-sale systems (i.e., MasterCard, Visa, American Express, etc.) ("Transaction Information Providers"). Transaction Information may include, but is not limited to, the name of the merchants, retailers, restaurants, bars, etc. that are providing the purchased products or services, the dates and times of your purchases or returns of products and services, the location of your purchases or returns, the amount of your purchases and the products or services purchased using your Registered Payment Card. By linking your payment card to your Account and/or by using credit or debit cards at Shell branded stations, you are expressly authorizing Shell to access or otherwise receive your Transaction Information from the Transaction Information Providers, and to use the Transaction Information to determine any Rewards that you are eligible to receive. In addition, Shell may engage third party marketers ("Third Party Marketers") to introduce Shell to potential Issuing Participants who may want to provide card-link-enabled offers to you. Shell and Transaction Information Providers may provide such Third-Party Marketers with Transaction Information (e.g., merchant ID, merchant location ID, last 4 digits of your Registered Payment Card, dollar amount cleared and settled, and date of the settled transaction). Shell and the Third-Party Marketers may use this information for the purpose of administering the Shell Fuel Rewards program, card-linked offers, and invoicing the Issuing Participants introduced to Shell for card-link enabled offers in which you participate.

Unless you have opted out of the Dining program, you are expressly authorizing Shell or PDI to provide your Registered Payment Card number to Rewards Network Establishment Services Inc. and its affiliates (“Rewards Network”) to allow Rewards Network to obtain Transaction Information from Transaction Information Providers to determine any Rewards you are eligible to receive.

Certain limitations apply regarding MasterCard and Visa as Transaction Information Providers. MasterCard will, for example, not provide Transaction Information (i) for transactions using a business or commercial MasterCard card or a MasterCard government or payroll card, (ii) for PIN-based or ATM-based purchase transactions, or (iii) for credit or signature-debit card purchase transactions that are not processed on MasterCard’s GCMS platform transaction processing system. Visa will not, for example, provide Transaction Information for transactions that are routed by Issuing Participants to other payment processors or that are otherwise not processed on the Visa payment system, transactions on prepaid cards (including Visa gift cards, Visa Buxx, Flexible Spending Account "FSA" Visa cards, EBT Visa cards) or transactions in certain restricted merchant categories as determined by Visa. Not all Visa cards are eligible, and Visa may be unable to track and provide Transaction Information for every transaction made with a Registered Visa Card, including PIN-based purchases, purchases initiated through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, payments made for pre-paid and re-loadable cards such as certain gift cards, Visa Buxx and similar cards, payments made for payment instruments that can be readily converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services). Such limitations, and other limitations imposed from time to time in connection with any Transaction Information Provider, may affect your eligibility to receive Rewards. When paying with a debit card as your Registered Payment Card, you need to request that the transaction be handled as a credit transaction if you want the transaction to count toward your Reward progress. Rewards that you accrue as a result of your transactions with Issuing Participants will be posted to your Account, and a summary of activity in your Account will be displayed on the Shell Fuel Rewards Sites. Rewards will normally be posted to your Account within four (4) to five (5) days from the date of your purchase from an Issuing Participant but may be posted to your Account at a later time depending on the Issuing Participant or the applicable offer. We do not assume any liability for the failure of Rewards to post to your Account in a timely manner. Rewards earned as a result of transactions with Issuing Participants expire in accordance with the terms of the applicable offer. Unless otherwise stated in the terms of the applicable offer, Rewards issued by Shell expire on the last day of the month following the month in which the Rewards were earned.

You are solely responsible for checking your Account regularly to ensure that your Rewards are properly credited. If you believe that proper credit does not appear on your Account, you should contact us via the Shell Fuel Rewards Sites or https://www.shell.us/help-and-support/help-center.html no later than ninety (90) days after you believe the Rewards should have been credited to your account and then provide any requested documentation to verify your purchase. We reserve the right to determine, in our sole and absolute discretion, whether Rewards should have been posted to your Account and to adjust your Account accordingly. You acknowledge that any such determination by us will be final and binding. IF YOU DISAGREE WITH ANY SUCH DETERMINATION, OR OTHERWISE DISPUTE THAT REWARDS HAVE BEEN PROPERLY CREDITED TO YOUR ACCOUNT, YOUR SOLE REMEDY IS TO WITHDRAW FROM THE SHELL FUEL REWARDS PROGRAM.

We will credit your Account with only those Rewards you earn by dealing with Issuing Participants in good standing with us and may require Issuing Participant authorization to do so. We are not responsible if an Issuing Participant delays or fails to make such an authorization or for any other delay in recording Rewards in your Account.

Shell is not responsible if an Issuing Participant delays or fails to make adjustments to your Account regarding a disputed Reward or for any other delay in recording Rewards in your Account. Some locations of a participating retailer, restaurant, bar or club may not participate in the Shell Fuel Rewards Program or may participate only at certain times. We may refuse to record or honor Rewards in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded Rewards if the Issuing Participant does not pay the amounts owed to us or tells us to cancel the Rewards (for example, because you returned or did not pay for products or services for which the Rewards were issued). Issuing Participants will determine the conditions under which they will permit you to earn Rewards and may change those conditions at any time and without notice. Neither we nor any Issuing Participant is responsible for any offer or Reward which is no longer in effect. Shell is not responsible for changes to, or discontinuance of, any special offer, promotion, or Shell Fuel Rewards Program Rewards Code offered by an Issuing Participant. Shell is not responsible for changes to, or discontinuance of, any Issuing Participant or Redeeming Participant, or for any Issuing Participant or Redeeming Participant withdrawing from the Shell Fuel Rewards program, or for any effect on accrual of Rewards, or ability to redeem Rewards, caused by such changes, discontinuance, or withdrawal.

If you believe that any Account summary showing the number of Rewards in your Account is in error or have a dispute regarding Rewards, you must notify us at the https://www.shell.us/help-and-support/help-center.html within ninety (90) days of the date the purchase was made or it will be deemed correct. You may be required to submit documentation to support your claim.

Shell Fuel Rewards Cards, Alt IDs and Participant Cards, and all rights relating to them, are and will remain the property of Shell or the applicable Issuing Participant. You may not offer for sale, sell, exchange, give, charge or otherwise dispose of any Reward. You are responsible for all taxes payable due to your participation in the Shell Fuel Rewards Program.

8. Adjustments

In the case of any failure by you to follow these Terms and Conditions or any other terms or conditions applicable to programs or offers in which you may elect to participate as part the Shell Fuel Rewards program (including any terms and conditions of any Issuing Participant or Redeeming Participant), or any other fraud, misrepresentation, or abuse related to the Shell Fuel Rewards program, including but not limited to your engaging in a pattern of returning or canceling products or services after the corresponding Rewards have been credited, as determined by us in our sole discretion, we and the Issuing Participants reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your Rewards earned through the Shell Fuel Rewards program may be forfeited and your Account closed, and we reserve the right to seek reimbursement from you for the cost of any Reward you receive upon redemption of Rewards that are subsequently deducted from your Account. You give Shell permission to review your Account with Issuing Participants and Redeeming Participants in cases where Shell suspects fraudulent activity.

9. Redemption of Rewards

To redeem Rewards (including cents per gallon Rewards for purchases of fuel at participating Shell branded stations or Redeeming Participants), you must present your Shell Fuel Rewards Card or Participant Card or enter your Alt ID when making a qualifying purchase at Redeeming Participants. Additionally, once your Account is established, you may link a credit card to your Account and use of that credit card may be used in place of swiping your Shell Fuel Rewards Card or entering your Alt ID ("Link & Save™"). Your Rewards for fuel will automatically be applied to the transaction either by reducing the per-gallon price of the fuel by the amount of the Rewards you have earned prior to dispensing fuel or by applying the appropriate Reward amount to the total transaction (where this feature is available) after dispensing fuel once your Reward balance is transmitted to the Redeeming Participant. For fuel purchases where you redeem only your Platinum, Gold or Silver status (“Tier Status”) Rewards (see shell.us/status for details regarding Tier Status), fuel savings are limited to thirty-five (35) gallons of fuel per purchase per vehicle or fraud limits placed by the Redeeming Participant and/or limits placed on your payment card by your financial institution, each of which may be lower. For fuel purchases where you redeem Rewards in addition to your Tier Status Rewards, fuel savings are limited to twenty (20) gallons of fuel per purchase per vehicle (unless otherwise specified in the applicable offer terms) or fraud limits placed by the Redeeming Participant and/or limits placed on your payment card by your financial institution, each of which may be lower. Due to the technical capabilities at the pump, there may be a minimum charge per gallon of fuel purchased ranging from .010 to .109 dollars (i.e., 1 to 10.9 cents per gallon) regardless of the redeemable Shell Fuel Rewards savings available. For purchases of $75 or more, you may be required to go inside to pay. Unbranded diesel and alternative fuels may not be eligible. It may not be possible to combine multiple discounts and/or Rewards in a single transaction.

Once you begin to dispense fuel using a Reward, you must dispense to the gallon limit or you forfeit any remaining Reward balance, except in the case of a carry-over transaction as described below. For example, if you only pump fifteen (15) gallons of fuel, when the gallon limit was twenty (20) gallons, you would abandon the remaining five (5) gallons worth of Reward balance.

If you have a Reward balance greater than the current per-gallon price of fuel, the price will roll down to the maximum capability of the fuel equipment, and your remaining Reward balance will be saved for a future fuel purchase. For example, if you have a $3.00 per gallon Reward, the price of fuel is $2.50 and the fuel equipment has a minimum required price per gallon of 10¢, you could redeem $2.40 and retain a 60¢ per gallon Reward (the $3.00 per gallon Reward minus the $2.40 actually redeemed). You would be responsible for paying the minimum required price per gallon of 10¢. In the event of a carry-over transaction, the Rewards are redeemed based on the order in which they were issued, with the oldest being redeemed first, and the carryover rewards are subject to their original expiration limits.

If paying using multiple forms of tender (i.e., gift card and credit card or cash, multiple credit cards), please go inside to pay in order to redeem the full value of the Shell Fuel Rewards savings.

Rewards issued by Shell or participating Shell branded stations can only be redeemed at stations that are participating in the Shell Fuel Rewards program.

Any rewards earned through any participating non-Shell convenience store rewards program cannot be redeemed by any Shell branded station participating in the Shell Fuel Rewards program.

For markets where Shell runs a separate loyalty program with a non-participating Shell Fuel Rewards program grocer, only non-grocer Rewards (e.g., Rewards earned through the Dining, Rewards Codes, and other card-link enabled offers) or Rewards issued by Shell can be redeemed at Shell branded stations also participating in the Shell Fuel Rewards program in those markets, and any rewards being redeemed in those markets that were earned through a participating Shell Fuel Rewards program grocer rewards program must be redeemed at a participating Shell Fuel Rewards program non-Shell fuel station in those markets.

Specific offers, terms and conditions and expiration details relating to how to redeem Rewards for a particular offer or promotion are described at https://www.shell.us/rewards-and-savings/fuel-rewards.html or in material provided in connection with a promotion or offer.

10. Disclaimers

NO REWARD MAY BE REDEEMED UNTIL IT HAS BEEN CREDITED TO THE MEMBER'S ACCOUNT. REWARDS HAVE NO CASH, MONETARY OR OTHER VALUE, CANNOT BE CONVERTED INTO ANY CURRENCY, CANNOT BE APPLIED AS CREDIT TO ANY PAYMENT CARD STATEMENT, AND MAY BE CANCELED AT ANY TIME. SPECIFIC REWARDS MAY EXPIRE UNDER THE TERMS OF THE PROMOTIONAL PROGRAMS OR OFFERS ESTABLISHED BY US OR AN ISSUING PARTICIPANT.

Transactions upon which Rewards are earned or redeemed are made directly with an Issuing Participant or Redeeming Participant other than Shell, Shell has no responsibility for the design, delivery, use, standard, quality or otherwise of any goods or services sold by Issuing Participants or Redeeming Participants through the use of the Shell Fuel Rewards Program. These transactions and all the Rewards are subject to all applicable legal rules and the terms and conditions set by the Issuing Participants and Redeeming Participants.

THE INFORMATION, PRODUCTS AND SERVICES PROVIDED AS PART OF THE SHELL FUEL REWARDS PROGRAM AND ON THE SHELL FUEL REWARDS SITES ARE PROVIDED ON AN "AS IS", "WHERE IS", AND "WHERE AVAILABLE" BASIS. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT, REDEEMING PARTICIPANT OR TRANSACTION INFORMATION PROVIDER WARRANTS THE INFORMATION OR SERVICES PROVIDED AS PART OF THE SHELL FUEL REWARDS PROGRAM OR YOUR USE OF THE SHELL FUEL REWARDS SITES GENERALLY, EITHER EXPRESSLY OR IMPLIEDLY, FOR ANY PARTICULAR PURPOSE, AND EACH OF THE FOREGOING PARTIES EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT, REDEEMING PARTICIPANT OR TRANSACTION INFORMATION PROVIDER WILL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT RESULT OR COULD RESULT FROM INTERCEPTION BY ANY THIRD PARTY OF ANY INFORMATION OR SERVICES MADE AVAILABLE TO YOU VIA THE SHELL FUEL REWARDS SITES.

ALTHOUGH THE INFORMATION PROVIDED TO YOU ON THE SHELL FUEL REWARDS SITES IS OBTAINED OR COMPILED FROM SOURCES WE REASONABLY BELIEVE TO BE RELIABLE, NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT OR REDEEMING PARTICIPANT GUARANTEES THE ACCURACY, VALIDITY, TIMELINESS OR COMPLETENESS OF ANY INFORMATION OR DATA MADE AVAILABLE TO YOU FOR ANY PARTICULAR PURPOSE. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT OR REDEEMING PARTICIPANT SHALL BE LIABLE FOR ANY FAILURE OF THE SHELL FUEL REWARDS PROGRAM OR THE SHELL FUEL REWARDS® ® SITES ARISING OR RESULTING FROM ACTS OR EVENTS BEYOND THE CONTROL OF SHELL, PDI OR SUCH ISSUING PARTICIPANT OR REDEEMING PARTICIPANT, AS APPLICABLE.

11. Member Obligations

You may post reviews, comments, photos, and other content; and make other communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is in compliance with the rules and conventions for postings not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and such content does not consist of or contain software viruses, political campaigning, advertising, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, create an account for anyone other than yourself without permission, use an e-mail address that is subject to any rights of a person other than you without appropriate authorization, use an e-mail address that is a name that is offensive, vulgar or obscene, impersonate any person or entity, or otherwise mislead as to the origin of any content.

If you do post content or submit information or material to the Shell Fuel Rewards Sites, Linked Sites (as defined below), through social media accounts administered by Shell, through email directed to us, through blogs, or through other communications, and unless we indicate otherwise, you grant to Shell a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable (through multiple tiers) right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise fully exploit (including without limitation, for purposes of promoting Shell, the Issuing Participants and the Redeeming Participants, and promoting and redistributing part or all of the Shell Fuel Rewards Program) such content, information and material, with or without the name that you submit in connection with such content, information or material, throughout the world in any media now known or later developed. You represent and warrant that you own or otherwise control all of the rights to the content, information and material that you post; that such content, information and material is accurate; that use of such content, information and material does not violate these Terms and Conditions or the rights of any third party, and will not cause injury to any person or entity.

Shell has the right but not the obligation to monitor and edit or remove any activity or content. Shell takes no responsibility and assumes no liability for any content posted by you or any third party.

12. Intellectual Property Rights and Usage Restrictions

Shell, its affiliates or its licensor, retains all right, title and interest to and under all patents (including all reissues, divisions, continuations and extensions of such patents) patent applications, trademarks (including but not limited to registered and unregistered marks, trademark applications, service marks, logos and other distinctive brand features), tradenames, domain names, all other names and slogans embodying business, product or service goodwill, copyrights, computer software, specifications, data, designs, trade secrets, technology, diagnostic tools, inventions, know-how, processes and confidential and proprietary information and any other intellectual property or other right, in all information and content (including all text, data and graphics) in the Shell Fuel Rewards Program and on the Shell Fuel Rewards Sites. All copyright and other intellectual property rights in this material are either owned by Shell, its affiliates, or have been licensed to it by the owner(s) or licensee of those rights so that it can use this material as part of the Shell Fuel Rewards® Program. Shell, its affiliates or its licensor may enforce all rights to the full extent of the law.

Without the prior written consent of Shell, its affiliates or its licensor, you are strictly prohibited from, including, without limitation, modifying, copying, transmitting, distributing displaying, performing, reproducing, publishing, licensing, framing, creating derivative works from, transferring or otherwise using in any other way for commercial or public purposes, in whole or in part, any information, text graphics, images, video clips, directories, databases, listing, trademarks or software obtained from the Shell Fuel Rewards Program or the Shell Fuel Rewards Sites. Systematic retrieval of content from the Shell Fuel Rewards Sites to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) or creating links to the Shell Fuel Rewards Sites without written permission from Shell is strictly prohibited.

Nothing in the Shell Fuel Rewards Program or on the Shell Fuel Rewards Sites shall be interpreted as granting any license or right to use any image or trademark in the Shell Fuel Rewards Program or on the Shell Fuel Rewards Sites. Unless otherwise specified, the Shell Fuel Rewards Sites are for your personal and non-commercial use only and you may print, copy and download any information or portion of the Shell Fuel Rewards Sites for your personal use only. Copying or downloading material from the Shell Fuel Rewards Sites does not transfer title to any material on the Shell Fuel Rewards Sites to you. If you copy or download any information or software from the Shell Fuel Rewards Sites, you agree that you will not remove or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices or other notices or legends contained in any such information. You are prohibited from using any trademarks, for any purpose other than as permitted in these Terms and Conditions including, but not limited to, use as metatags on other pages or sites on the World Wide Web without the written permission of Shell. its affiliates or its licensor, which own the trademarks.

You will not upload, post or otherwise make available on the Shell Fuel Rewards Sites any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

You recognize the value of the goodwill associated with the Shell Fuel Rewards program and acknowledge that the Shell Fuel Rewards program and the Shell Fuel Rewards Sites and all rights therein and goodwill pertaining thereto belong exclusively to Shell, its affiliate or its licensor. You further agree that it is critical that such goodwill be protected and enhanced and, toward this end, you shall not during the term of your membership in the Shell Fuel Rewards program or thereafter: (i) attack the title or any rights of Shell, its affiliate or its licensor in or related to the copyright, trademarks, patents and other intellectual property in the Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites; (ii) do anything either by an act of omission or commission which might impair, violate or infringe the copyright, trademarks, patents, and other intellectual property in the Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites; (iii) claim (adversely to Shell, its affiliate or its licensor or anyone claiming rights through Shell, its affiliate or its licensor) any right, title or interest in or to the copyright, trademarks, patents, and other intellectual property in the Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites; (iv) misuse or harm the copyright, trademarks, and other intellectual property in the Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites or bring the Shell Fuel Rewards program into disrepute; (v) for your benefit, directly or indirectly, register or apply for registration of trademarks in the Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites or any trademark which is, in the reasonable opinion of Shell, its affiliate or licensor, the same as or confusingly similar to any of these trademarks; (vi) for its benefit, directly or indirectly, register, maintain or apply for registration of a domain name which is, in Shell’s reasonable opinion, the same as, confusingly similar to or incorporates any of the trademarks Shell Fuel Rewards program and/or the Shell Fuel Rewards Sites; owned by Shell, its affiliate or its licensor, and/or (vii) engage in behavior we deem to be abusive to us, our employees, or to the Shell Fuel Rewards Program.

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe your copyrighted material has been used on a Shell Fuel Rewards Site without authorization, you can notify Shell in accordance with the Digital Millennium Copyright Act (“DMCA”), Title 17, United States Code, Section 512. Please direct your copyright infringement notice to Shell’s designated agent at the following address:

DMCA Copyright Agent

Shell Oil Products US

Attn: Loyalty Manager

150 North Dairy Ashford

Houston, Texas 77079

SOPUS-DMCA-Inquiries@shell.com

To ensure your DMCA notice is valid, it must be in writing and include the following details:

1. Authorized Signature: A physical or electronic signature of the person authorized to act on behalf of the copyright owner.
2. Description of Copyrighted Work: A detailed description of the copyrighted work that you believe has been infringed, or a list of multiple works if applicable.
3. Identification of Infringing Material: Specific identification of the material that is claimed to be infringing, along with sufficient information to help Shell locate the material.
4. Contact Information: Your contact details, including address, telephone number, and email address.
5. Good Faith Belief Statement: A statement asserting that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
6. Accuracy Statement: A declaration that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Upon receiving a valid DMCA notice, Shell will promptly investigate and take appropriate action, which may include removing or disabling access to the infringing material.

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA notice may not be effective.

Counter Notification

If you believe that material you posted on the Site was removed or access to it was disabled by mistake or misidentification, you may submit a counter notification to Shell. To be effective, your counter notification must be a written communication sent to Shell’s designated agent at the address listed above and must include the following:

• Subscriber Signature: A physical or electronic signature of the subscriber.
• Identification of Removed Material: Identification of the material that has been removed or disabled, and the location where the material appeared before it was removed or disabled.
• Good Faith Belief Statement: A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification.
• Subscriber Information: Your name, address, and telephone number.
• Jurisdiction Consent: A statement consenting to the jurisdiction of the Federal District Court for your judicial district, or if outside the United States, for any judicial district in which the Shell Fuel Rewards Website may be found, and agreeing to accept service of process from the person who filed the original notification or their agent.

The DMCA allows us to restore the removed content if the party filing the original DMCA notice does not file a court action against you within ten business days of receiving the copy of your Counter Notice.

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers. Please be aware that, under Section 512(f) of the DMCA, anyone who knowingly misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, incurred by the alleged infringer, any copyright owner or authorized licensee, or Shell, as a result of Shell relying on such misrepresentation.

13. Data and Privacy

13.1 Privacy Notices. Personal details and other information relating to you provided to any Shell company through the Shell Fuel Rewards Sites or pursuant to transactions at Shell branded stations will only be used by Shell in accordance with the Shell Fuel Rewards Privacy Policy (available at https://www.fuelrewards.com/fuelrewards/privacy-policy

) and/or our Shell US Privacy Notice (Motorists, Loyalty, Shell App users and visitors to Shell websites) (available at https://www.shell.us/privacy.html). Please read the Shell Fuel Rewards Privacy Policy and Shell US Privacy Notice carefully before continuing. Shell reserves the right to make changes to its Shell Fuel Rewards Privacy Policy and Shell US Privacy Notice. In the event of a conflict between the Shell Fuel Rewards Privacy Policy and the Shell US Privacy Notice, the Shell Fuel Rewards Privacy Policy will govern with respect to the Shell Fuel Rewards Program.

13.2 Provision of Your Data. You shall be solely responsible for securing all rights in any data that you provide to Shell via the Shell Fuel Rewards Sites (collectively, "Your Data"). Shell will treat Your Data in accordance with our Shell Fuel Rewards Privacy Policy and the Shell US Privacy Notice. You agree that Shell has the right to monitor any activity and content associated with the Shell Fuel Rewards Sites, including Your Data. We may investigate any reported violation of these Terms and Conditions or complaints relating to the Shell Fuel Rewards Sites and may take any action that we believe is appropriate including, but not limited to, removing Your Data and terminating or suspending your access to the Shell Fuel Rewards Sites. For the avoidance of doubt, Your Data expressly excludes any de-identified data; and other data to that Shell otherwise has rights, and that Shell may have generated without the use of Your Data.

13.3 Monitoring and Data Collection. You agree that we have the right and discretion to monitor any activity and content associated with the Shell Fuel Rewards Sites. We may investigate any reported violation of this Terms and Conditions or complaints relating to the Shell Fuel Rewards Sites and may take any action that we believe is appropriate including, but not limited to, removing materials from the Shell Fuel Rewards Sites and terminating or suspending your access to the Shell Fuel Rewards Sites. Your installation and/or use of the Shell Fuel Rewards Sites signifies your agreement to allow Shell to collect certain information regarding your use of the Shell Fuel Rewards Sites subject to our Shell Fuel Rewards Privacy Policy and the Shell US Privacy Notice (as described in Section 13.1 above). By creating an Account, you agree to receive notices, agreements, disclosures, or other communications from Shell via electronic means, including, but not limited to, emails, push notifications, and/or text messages. These communications may include charging session notifications and final receipts. These communications are part of your relationship with Shell, and you receive them as part of your use of the Shell Fuel Rewards Sites. You therefore hereby agree that any such notices, agreements, disclosures, or other communications that Shell sends to you electronically will satisfy any legal requirements, including that such communications be in writing. Furthermore, you understand and agree that installation of the Shell Fuel Rewards Sites permits the downloading of updates and upgrades for the purpose(s) of fixing product defects or providing enhancements. You will be given notice and an opportunity to accept or refuse any updates or upgrades. However, your refusal of an update or upgrade may impact the performance of the Shell Fuel Rewards Sites.

14. Communications; Opting Out

We may send you certain Shell Fuel Rewards Program information that can include periodic statements of your Account and other information necessary for administration; promotional communications which will inform you of special offers and products we believe would be of interest to you; and promotional communications from third parties, including the Issuing Participants and Redeeming Participants, that have a relationship with the Shell Fuel Rewards Program.

As a member in the Shell Fuel Rewards Program, you may have consented to receive all of the kinds of information described above. If, at any time, you wish to no longer receive promotional communications relating to the Shell Fuel Rewards Program, you may opt out of the receipt of such promotional communications by clicking on the opt-out link provided at the bottom of each e-mail or by contacting our https://www.shell.us/help-and-support/help-center.html. Requests to be unsubscribed or to opt out of promotional communications will be processed promptly, however, you may be included in the selection for additional promotional communications for a short period of time after you make your request. We reserve the right to send out certain communications, including by email and/or regular mail, relating to membership information, and administrative messages that are considered part of your Account (including communications informing you when you have linked or unlinked a payment card to your Account), without offering you the opportunity to opt out of receiving them. Shell is not responsible and shall have no liability for any promotional or other communications sent to you by Issuing Participants or Redeeming Participants. Requests to be unsubscribed or to opt out of promotional communications will be processed promptly, however, you may be included in the selection for additional promotional communications for a short period of time after you make your request. We reserve the right to send out certain communications, including by email and/or regular mail, relating to membership information, and administrative messages that are considered part of your Account (including communications informing you when you have linked or unlinked a payment card to your Account), without offering you the opportunity to opt out of receiving them. Shell is not responsible and shall have no liability for any promotional or other communications sent to you by Issuing Participants or Redeeming Participants.

15. Collection and Use of Certain Information

You acknowledge that in order to operate the Shell Fuel Rewards Program, we will collect information about you, your participation in the Shell Fuel Rewards Program and your purchases from Issuing Participants or Redeeming Participants. You authorize Issuing Participants and/or Redeeming Participants and their respective agents to disclose to us any and all information with respect to your purchases from such Issuing Participant and/or Redeeming Participant, including but not limited to information regarding purchases made, products ordered, order number, the time and date the purchase occurred, and the email entered for the purchase. You agree to hold us harmless for any information disclosed to us.

You authorize us to use any such information and to disclose such information (i) to our representatives and agents in order to administer the Shell Fuel Rewards Program; (ii) to third parties, including but not limited to PDI, where necessary or convenient for transfer or redemption of your accumulated Rewards or otherwise in connection with the Shell Fuel Rewards Program; (iii) to Issuing Participants or Redeeming Participants and participating Shell branded stations who are investigating potential fraud or abuse; and (iv) otherwise in accordance with the terms of the Shell Fuel Rewards Privacy Policy

and Shell US Privacy Notice.

16. Discontinuation or Suspension of Use

We may, in our sole discretion, at any time and without prior notice: (i) discontinue transmitting all or any part of the content related to the Shell Fuel Rewards program; (ii) change, discontinue or limit access to the Shell Fuel Rewards program or any participant, reward, functionality, feature or other component of the Shell Fuel Rewards program; or (iii) suspend or terminate your use of or access to the Shell Fuel Rewards program or your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Terms and Conditions.

17. Limitation of Liability

NEITHER WE, OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS, ANY TRANSACTION INFORMATION PROVIDER, NOR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, PARENT COMPANIES, AFFILIATES, SUBCONTRACTORS, JOINT VENTURES, REPRESENTATIVES OR AGENTS HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF INCOME OR PROFITS ARISING OUT OF OR RELATED TO THE SHELL FUEL REWARDS SITES, THE SHELL FUEL REWARDS PROGRAM OR YOUR PARTICIPATION IN THE SHELL FUEL REWARDS s® PROGRAM, INCLUDING WITHOUT LIMITATION: (I) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE SHELL FUEL REWARDS PROGRAM OR AMENDING THESE TERMS AND CONDITIONS OR THE BASIS ON WHICH YOU CAN REDEEM REWARDS; (II) UNAUTHORIZED USE OF YOUR ACCOUNT, YOUR SHELL FUEL REWARDS CARD, ALT ID OR PARTICIPANT CARD OR PIN; (III) ANY PRODUCT, SERVICE, OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE SHELL FUEL REWARDS PROGRAM MADE BY AN ISSUING PARTICIPANT OR REDEEMING PARTICIPANT OR ANY OF THEIR SUPPLIERS, OR ANY OTHER PERSON; OR (IV) THE PURCHASE, REDEMPTION FOR OR USE OF ANY GOODS OR SERVICES OF ISSUING PARTICIPANTS OR REDEEMING PARTICIPANTS OR OTHER PARTIES PARTICIPATING IN THE SHELL FUEL REWARDS PROGRAM. THIS APPLIES EVEN IF WE, OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS OR OUR OR THEIR REPRESENTATIVES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM LIABILITY, AND THE MAXIMUM LIABILITY OF OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS AND ANY OF OUR OR THEIR RESPECTIVE OFFICERS AND DIRECTORS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE FIFTY DOLLARS ($50.00) OR THE MAXIMUM CASH SAVINGS AMOUNT YOU RECEIVED IN THE LAST TWO YEARS FROM THE DATE OF ACCEPTANCE OF THESE TERMS AND CONDITIONS, WHICHEVER IS GREATER.

18. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD SHELL AND ITS AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS AND THE TRANSACTION INFORMATION PROVIDERS (AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, PARENT COMPANIES, AFFILIATES, SUBCONTRACTORS, JOINT VENTURES, REPRESENTATIVES AND AGENTS) HARMLESS FROM AND AGAINST ANY AND ALL LIABILITIES AND COSTS INCURRED IN CONNECTION WITH ANY CLAIM DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO ANY ACTUAL OR ALLEGED BREACH BY YOU OF THESE TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES AND COSTS. FOR THOSE MATTERS SUBJECT TO INDEMNIFICATION BY YOU IN WHICH NEITHER SHELL NOR PDI, ANY OF ITS AFFILIATES IS A PARTY, ANY APPLICABLE INDEMNIFIED ISSUING PARTICIPANT, REDEEMING PARTICIPANT AND/OR TRANSACTION INFORMATION PROVIDER MAY PROVIDE INPUT INTO THE DEFENSE OF SUCH MATTERS, AT THEIR OWN EXPENSE. YOU FURTHER AGREE TO COOPERATE AS REQUESTED BY SHELL IN THE DEFENSE OF ANY INDEMNIFIED CLAIM. YOU SHALL NOT IN ANY EVENT SETTLE ANY INDEMNIFIED CLAIM WITHOUT THE PRIOR WRITTEN CONSENT OF SHELL. WITHOUT LIMITING ANY OBLIGATION TO INDEMNIFY AND HOLD HARMLESS, WITH RESPECT TO YOUR OBLIGATION TO DEFEND, SHELL RESERVES THE RIGHT, AT ITS OWN DISCRETION AND EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE (INCLUDING EXCLUSIVE CONTROL) OF ANY MATTER THAT IS SUBJECT TO INDEMNIFICATION BY YOU.

19. Release

By participating in the Shell Fuel Rewards Program, you release Shell and its affiliates, its subcontractors, PDI, and the Issuing Participants, Redeeming Participants and the Transaction Information Providers from any costs, damages, injury or harm that may arise from participation in the Shell Fuel Rewards Program.

You may find content to be offensive, harmful or inaccurate. You agree to look solely to the original posting party for any claims you may have regarding their information. If you have a dispute with one or more users, you release Shell, PDI, the Issuing Participants, the Redeeming Participants and the Transaction Information Providers (and its and their officers, directors, employees, affiliates, parent companies, subcontractors, joint ventures, representatives and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

California Civil Code Waiver. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

20. Termination, Changes and Breach

We may change, cancel, suspend or discontinue any aspect of the Shell Fuel Rewards Program, the Rewards, the Issuing Participants and Redeeming Participants, the issuance and redemption procedures and restrictions, or the type of rewards or discounts offered, all without notice or liability and even though changes may affect the value of Rewards already accumulated. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. We may also impose limits on features and services or restrict your access to parts or the entire Shell Fuel Rewards Program without notice or liability.

For example, but without limitation, we may add, delete or change Issuing Participants, Redeeming Participants, time limits for collection, redemption or use of Rewards; redemption conditions or procedures; or the value of purchases required for particular Rewards. If no Rewards are recorded in your Account for three (3) years, or if you commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Shell Fuel Rewards program privileges or act in any other way to the detriment of us, our Issuing Participants, Redeeming Participants, or the Shell Fuel Rewards program, we may, without affecting our other rights, terminate your Account, and/or cancel your Rewards and disclose appropriate information requested by proper authorities. If a Reward expires or is cancelled for any reason, it becomes void without compensation. You may elect to close your Account, terminate your participation in the Shell Fuel Rewards Program, and not use our products and services or the products and services or the Issuing Participants or Redeeming Participants at any time in your sole discretion.

21. License and Shell Fuel Rewards Sites Access

Shell grants you a limited license to access and make personal use of the Shell Fuel Rewards Sites. This license does not include any resale or commercial use of the Shell Fuel Rewards Sites or its contents. The Shell Fuel Rewards Sites or any portion of the Shell Fuel Rewards Sites may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purposes without the express written consent of Shell.

22. Availability of the Shell Fuel Rewards Sites

SHELL CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SHELL FUEL REWARDS SITES. You acknowledge that there may be interruptions in service or events that are beyond our control, including but not limited to malfunction hardware at the point of sale (POS). The Shell Fuel Rewards Sites may be unavailable from time to time for any reason including, without limitation, routine maintenance. We retain the right at our sole discretion to deny service or access to the Shell Fuel Rewards Sites to anyone at any time and for any reason.

23. Security of the Shell Fuel Rewards Sites

Certain parts of the Shell Fuel Rewards Sites will be password protected and accessible only to users with valid usernames and passwords. Only you are authorized to use your password. Any transfer of passwords to, or use of passwords by, an unauthorized person is strictly prohibited. You will maintain the confidentiality of the user IDs and passwords by which you access the Shell Fuel Rewards Program and the Shell Fuel Rewards Sites and will allow access to the Shell Fuel Rewards Program and the Shell Fuel Rewards Sites only by authorized persons, and not by any program, expert system, electronic agent, "bot" or other automated means. You acknowledge that neither Shell nor any third party will contact you to solicit your user ID or password. Therefore, you should not provide your user ID or password to any person whom you do not authorize to use your Account. Any use of your assigned user IDs or passwords will be deemed to be your use. Remember to choose a strong password, including numbers, capital letters, special characters, etc., and one that is not typically found in a dictionary. You may never use someone else's Account, username or password without that person's permission. When creating your Account, you must provide accurate and complete information. YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT, AND YOU AGREE THAT YOU ARE FULLY RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT, AND THAT SHELL HAS NO LIABILITY FOR ANY ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT. If there is a breach of security through your Account, you must immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your user ID and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction. You will not permit any use of the Shell Fuel Rewards program and the Shell Fuel Rewards Sites that would damage, interfere with or unreasonably overload the Shell Fuel Rewards program and the Shell Fuel Rewards Sites.

24. Linked Internet websites and other platforms

The Shell Fuel Rewards Sites provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to other websites not controlled by us ("Linked Sites"). These Linked Sites may contain terms and conditions and privacy provisions that are different from those provided herein. In addition, if you use a social media platform or your mobile device or other method of communication to interact with Shell or the Shell Fuel Rewards Sites, these applications also have terms and conditions and privacy provisions that governs the use of personal information related to that application. We are not responsible for the collection, use, or disclosure of information collected through Linked Sites, social media platforms, mobile devices or other methods of communication and we expressly disclaim any and all liabilities related to such collection, use, or disclosure.

Your name, e-mail address, postal address, telephone number and payment card number provided to Shell or PDI when you link your payment card to your Account shall also be sent to Rewards Network, including for use in administering the Dining Program and in targeting personalized offers in connection with all rewards programs administered by Rewards Network; you acknowledge and agree that the use and disclosure of such information by Rewards Network will be subject to the Rewards Network’s Privacy Policy

(see "Dining Program Privacy Policy") and not of Shell’s. In addition, the Dining site found at dining.fuelrewards.com which is accessible via hyperlink from the Shell Fuel Rewards Sites, is operated by Rewards Network, not by Shell. Use of the Dining Site and all transactions conducted via the Dining Site are subject to the applicable terms and conditions established by Rewards Network, and you agree to comply with such terms and conditions to the extent that such terms and conditions do not conflict with any other provision herein. In addition, any information provided on or through the Dining Site is subject to the Rewards Network’s Dining Program Privacy Policy and not the Shell Fuel Rewards Privacy Notice or Shell US Privacy Notice. We are not responsible for the information collection, usage and disclosure practices of Rewards Network. Neither Shell nor any Issuing Participant or Redeeming Participant (other than Rewards Network) will have any liability with respect to the Dining Site.

25. General

These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Shell Fuel Rewards Program, your entitlement to collect and redeem Rewards and your entitlement to any other benefits of the Shell Fuel Rewards Program and supersede all previous versions. Except as expressly provided herein, Shell and any applicable third parties reserve all rights with respect to the Shell Fuel Rewards program and the Shell Fuel Rewards Sites, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies and notify your Internet Service Provider of any fraudulent activity we associate with your use of the Shell Fuel Rewards Sites) in the event of any violations. Shell may enforce these Terms and Conditions to the full extent of the law. When you deal with us over the Internet or via any of the Shell Fuel Rewards Sites, you consent to the formation of contractual relations through electronic communications. We are the final authority as to any questions or disputes regarding the Shell Fuel Rewards Program or any Reward. We will not be deemed to have waived any of our rights even if we redeem Rewards when not required. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes.

If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions. No waiver by either Shell or you of any breach or default or failure to exercise any right allowed under these Terms and Conditions is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under these Terms and Conditions. The section headings used herein are for convenience only and shall be of no legal force or effect. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent. Any such attempted assignment, transfer or sublicense shall be void. We may assign, transfer or sublicense any or all of our rights or obligations under these Terms and Conditions without restriction. These Terms and Conditions do not, and shall not be construed to, create any partnership, joint venture, employer-employee or agency relationship between you and Shell. Without limitation, you agree that a printed version of these Terms and Conditions and of any notice given hereunder in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Condition to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

26. Must Be At Least 18 Years Old to Use The Shell Fuel Rewards Sites

At the Shell Fuel Rewards Sites, Shell makes no active effort to collect personal information from individuals under the age of 18. Although Shell requires that users must be at least eighteen (18) years of age or older, you must nonetheless ensure that content you provide is acceptable for viewing by users who might not be adults.

27. Jurisdiction and Governing Law

These Terms and Conditions are governed by and to be interpreted in accordance with the laws of the State of Texas (excluding any conflict of law principles that would direct the application of the laws of another jurisdiction). BY YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS, YOU AGREES THAT ANY CLAIMS OR DISPUTES SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS. Shell does not represent or warrant that the Shell Fuel Rewards Sites, or any functionality or feature thereof, is appropriate or available for use in any particular jurisdiction other than that of the United States. Those who choose to download, access or use the Shell Fuel Rewards Sites do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. You are also subject to the United States export controls and are responsible for any violations of such controls, including any United States embargoes or other federal rules and regulations restricting exports.

28. Variances in Offerings.

Information published on the Shell Fuel Rewards Sites may contain references or cross-references to goods, services, or promotions that are not available in every state or county due to applicable local laws or limited participation by Shell branded stations or limited promotions. Shell branded stations may be owned and operated by independent third parties (such as wholesalers or retailers) pursuant to contracts with Shell, its affiliates, or others under contract with Shell.

29. English Language

The official text of these Terms and Conditions or any notice provided hereunder shall be in English. In the event of any dispute concerning the construction or meaning of these Terms and Conditions, the language of these Terms and Conditions as written in English will govern.

30. Dispute Resolution

Disputes Less Than $2,000,000 – Court Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or any aspect of the relationship between you and Shell and/or PDI, any Issuing Participant or Redeeming Participant, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, in which the total amount in controversy is less than $2,000,000, shall be resolved exclusively in the state or federal courts located in Houston, Texas. You and Shell each waive the right to trial by a jury. All claims must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Disputes Equal to or Exceeding $2,000,000 – Arbitration

Any dispute arising out of or related to these Terms and Conditions or any aspect of the relationship between you and Shell and/or PDI, any Issuing Participant or Redeeming Participant, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, in which the total amount in controversy equals or exceeds $2,000,000, will be resolved through final and binding arbitration before a neutral arbitrator. All claims must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and class arbitrations are not permitted.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules (including any applicable consumer procedures), as amended by this Agreement. The arbitral tribunal shall consist of one arbitrator; provided, however, that if either party asserts that the amount in controversy exceeds $5,000,000, the tribunal shall consist of three arbitrators, to be appointed in accordance with the AAA Rules.

The seat of arbitration shall be Houston, Texas. The arbitrator will conduct hearings, if any, by teleconference or videoconference, unless the arbitrator determines, upon request by either party, that an in-person hearing is appropriate. Any in-person hearing will be held in Houston, Texas. The language of the arbitration shall be English.

The arbitrator’s decision shall follow the terms of these Terms and Conditions and shall be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. Nothing in this clause shall prevent either party from seeking interim, conservatory, or emergency relief from any court of competent jurisdiction. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.

All aspects of the arbitration shall be confidential. Except as required by law or to enforce or challenge an award, no aspect of the proceedings, documentation, or any award or order (whether partial or final), or any other matter connected with the arbitration shall be disclosed to any third party by either party or its counsel, agents, affiliates, or subsidiaries without the prior written consent of the other party.

Regulatory Carve-Out and Severability

Notwithstanding the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they may seek relief against us on your behalf.

If any portion of this Dispute Resolution provision is found to be unenforceable, the remainder shall remain in full force and effect; provided, however, that if the class action waiver is found unenforceable, the arbitration provision shall be null and void.

31. Third Party Beneficiaries

The provisions of these Terms and Conditions are for the benefit of Shell and you and not for any other person or entity; provided, however, that PDI, the Issuing Participants, Redeeming Participants and Transaction Information Providers shall be third party beneficiaries of the Disclaimers, Redemption of Awards, Collection and Use of Certain Information, Governing Law, Limitation of Liability, Indemnification, Arbitration, and Release provisions of these Terms and Conditions.

Equilon Enterprises LLC dba Shell Oil Products US

150 North Dairy Ashford,

Houston, Texas 77079

©2026 Shell Oil Products US. All rights reserved.